In a little more than a decade, technology has reshaped the way we live. We use it in countless ways, every day. It’s an integral part of the most essential daily activities: we talk with it, create with it, connect to our friends and family with it. It brings everything to our fingertips: from directions, to instructions, to affection. And increasingly, it plays a critical role in our health: from microprocessor-enabled prosthetics, to HIPAA-compliant voice search, to virtual reality pain management, and advanced intraocular implants.
Just as disruptively, technology hasn’t just made these activities simpler; it has often made the solutions next to effortless. Today it seems like there’s no service or solution that can’t be delivered with an elegantly frictionless interface. No problem that can’t be solved with one click on “Enter >”. A few taps, and voila: an expert car mechanic with flawless reviews and a mouthwatering pasta amatriciana with pasture-raised guanciale. Seamless intuitiveness is today’s baseline user expectation.
That poses a new kind of challenge for healthcare technologies. In this unique field, medical innovation and user expectations are moving in opposite directions. Increasingly complex health and medical challenges are demanding ever more sophisticated integration of medical science, big data, biology, physiology, economics, and communication.
Meanwhile, technology users expect solutions with a tap. Increasingly, the same experiences — the same seamless intuitiveness — we expect from our iPhone, Nest, Alexa are the ones professionals and patients expect from technologies designed to address body-altering injuries, lifelong therapeutic needs, and the infrastructure needs of healthcare enterprises.
And that, for the marketers behind these technologies, is the paradox that a pill never had to solve.
Our client knew what many healthcare marketers have come to realize. A new generation of technologies — from medical devices, to digital diagnostics, to specialized telehealth platforms, to apps and wearables — has created complex new challenges for brands, their owners, and their agency partners.
His insight was simple but powerful. An innovative pharmaceutical product may contain an astoundingly intricate molecular structure, biochemically designed to modify cellular signaling pathways — and be as easy as one pill, once a day. Creating a technology brand requires marketers to connect a completely different set of dimensions: from design and experience, to medical science and computer science, human factors engineering, UX, and ultimately, human wellness.
Few other products link that many layers of complexity, and healthcare marketers face the challenge of integrating them all into compelling brands. Brands with their own unique complexity: their users’ expectations.
That poses a new kind of challenge for healthcare technologies. In this unique field, medical innovation and user expectations are moving in opposite directions. Increasingly complex health and medical challenges are demanding ever more sophisticated integration of medical science, big data, biology, physiology, economics, and communication.
Meanwhile, technology users expect solutions with a tap. Increasingly, the same experiences — the same seamless intuitiveness — we expect from our iPhone, Nest, Alexa are the ones professionals and patients expect from technologies designed to address body-altering injuries, lifelong therapeutic needs, and the infrastructure needs of healthcare enterprises.
And that, for the marketers behind these technologies, is the paradox that a pill never had to solve.
Our client knew what many healthcare marketers have come to realize. A new generation of technologies — from medical devices, to digital diagnostics, to specialized telehealth platforms, to apps and wearables — has created complex new challenges for brands, their owners, and their agency partners.
His insight was simple but powerful. An innovative pharmaceutical product may contain an astoundingly intricate molecular structure, biochemically designed to modify cellular signaling pathways — and be as easy as one pill, once a day. Creating a technology brand requires marketers to connect a completely different set of dimensions: from design and experience, to medical science and computer science, human factors engineering, UX, and ultimately, human wellness.
Few other products link that many layers of complexity, and healthcare marketers face the challenge of integrating them all into compelling brands. Brands with their own unique complexity: their users’ expectations.